Here’s a comprehensive and professional Scope of Work (SOW) for PrintWEB Subscription, structured to clearly define our roles, customer responsibilities, and important disclaimers. This version addresses common customer concerns, potential misunderstandings, and business risks, ensuring clarity and transparency.

Scope of Work (SOW) – PrintWEB Subscription

1. Introduction

This Scope of Work (SOW) outlines the services provided under the PrintWEB Subscription. It defines the responsibilities of both the service provider (our company) and the client (you, the customer) to ensure a smooth, efficient, and mutually beneficial partnership.

By subscribing to PrintWEB, you acknowledge that this service operates on a subscription-based model, providing you with access to a fully functional, managed eCommerce print website without the need for upfront development costs.

2. Project Scope & Service Inclusions

We will deliver an eCommerce-enabled print website based on the selected PrintWEB package (POS or Ultra) with the following features:

2.1 Website Development & Features

• Template-Based Design: Your website will be built using professionally designed templates with customization options for branding elements (logo, colors, fonts, etc.).
• Mobile-Friendly & Responsive: Your website will function across all devices, ensuring a seamless experience for customers.
• Scalability for Future Enhancements: The system is designed to allow upgrades as your business grows.

Timeline Expectations:

• PrintWEB POS – Estimated completion: 1 week
• PrintWEB Ultra – Estimated completion: 2 weeks
• Timeframe depends on the client’s timely feedback and provision of required materials (pricing, product descriptions, images, etc.).

2.2 eCommerce Features

• Product Management System – Ability to add, edit, or remove products easily.
• Automated Invoicing & Sales Processing – System-generated invoices and automatic order status updates.
• Payment Gateway Integration – Secure online transactions via HitPay & Stripe (accepts credit cards, PayNow, and bank transfers).
• Delivery Management – Customers can select shipping options and track orders.
• Discount & Coupon System – Ability to run promotions and offer time-limited discounts.

2.3 Customer Engagement & Marketing

• Google Analytics Setup – Track and monitor customer traffic and sales trends.
• Live Chat & WhatsApp Integration – Enable instant communication with customers.
• Email & Order Notifications – Automatic notifications for customer purchases and inquiries.

2.4 Post-Launch Support & Maintenance

• Basic post-launch support for resolving initial setup issues.
• Ongoing support available via a maintenance package.
• Regular security updates, performance optimization, and backup services.

3. Ownership & Subscription Model

3.1 Subscription-Based Model

• PrintWEB is a subscription service, meaning the website and system are hosted and managed by us.
• This allows you to use a fully functional, professional print eCommerce website without large upfront development costs.

3.2 Option to Purchase Ownership

• If you wish to fully own the website, you may do so by paying an additional one-year subscription fee.
• Why is there an additional cost?
  • The website is built using proprietary configurations, managed hosting, and integrated services.
  • The fee ensures a seamless transition, including removal of dependencies, transfer of hosting, and release of code/licenses where applicable.
  • Without this cost, ownership transfer could compromise system stability and security.

Important Notes on Ownership:

• After purchasing ownership, ongoing maintenance, hosting, and security updates become your responsibility unless you opt for a separate maintenance plan.
• Some third-party services or plugins may require additional licensing costs, which are separate from the ownership fee.

4. Client Responsibilities

For a successful implementation, clients are expected to:

• Provide required content (pricing, product descriptions, images) within the agreed timeframe.
• Respond to feedback requests promptly to avoid project delays.
• Ensure compliance with all local regulations regarding online sales, taxation, and customer data protection.
• Maintain payment of subscription fees to ensure uninterrupted access to website services.

Failure to meet these responsibilities may result in project delays or limitations on website functionality.

5. Our Role & Commitments

We are committed to:

• Delivering a fully functional, professional eCommerce print website based on the PrintWEB subscription plan.
• Ensuring secure and reliable hosting with 99% uptime, daily backups, and firewall protection.
• Providing post-launch support based on the selected maintenance package.
• Implementing regular security updates, performance optimizations, and software improvements.

6. Disclaimers & Limitations

6.1 Service Limitations

• Customization Limits: PrintWEB is a template-based system. Full custom development is not included but can be arranged as an additional service.
• Hosting & System Dependencies: The website operates on our infrastructure. Migration to another hosting provider requires the purchase of ownership (see Section 3.2).
• Third-Party Service Dependencies: Certain features depend on third-party providers (e.g., payment gateways, shipping APIs). We are not responsible for downtime or changes made by these providers.

6.2 Termination & Subscription Cancellation

• If the subscription is canceled, website access will be removed at the end of the paid period.
• Clients are responsible for downloading any essential data before cancellation.

6.3 Liability & Warranty

• We are not responsible for revenue loss, operational downtime, or legal issues resulting from external service failures or customer mismanagement.
• The system is provided “as is,” and any further customization beyond the scope outlined above will require additional charges.

7. Website Maintenance Package (Optional)

To maintain the website’s performance and security, we offer an optional maintenance package, which includes:

1. Software Updates – Regular updates for CMS, plugins, and security patches.
2. Security Monitoring – Malware scanning, firewall management, SSL renewal.
3. Regular Backups – Daily or weekly backups with restoration support.
4. Performance Optimization – Speed enhancements and database cleanup.
5. Uptime Monitoring – 24/7 monitoring with immediate response to downtime.
6. Content Updates – Up to 2 hours of minor content edits per month.
7. Technical Support – Assistance with troubleshooting and bug fixes.
8. SEO & Analytics Reports – Regular performance reports to track online visibility.

8. Communication & Support

• Support is available via email, WhatsApp, and scheduled video calls.
• Response Times:
  • Standard inquiries – First response within 2 hours during business hours.
  • Technical issues – Resolution time depends on complexity; a temporary workaround will be provided if available.

Conclusion

This Scope of Work (SOW) ensures a clear understanding of the services provided under PrintWEB Subscription, including the roles, expectations, and limitations of both parties.

By proceeding with the subscription, the client acknowledges and agrees to these terms.

For any custom requests beyond this scope, additional charges will apply.

Thank you for choosing PrintWEB. We look forward to supporting your online printing business!

Why This SOW Is More Professional & Customer-Centric?

✅ Anticipates customer concerns (ownership, security, customization, cancellations).
✅ Highlights our business risks (dependencies on third-party services, misuse of our platform).
✅ Clearly defines responsibilities to avoid miscommunication.
✅ Emphasizes transparency in costs and limitations to set the right expectations.

Would you like any refinements or additions? 🚀